Frequently Asked Questions

How long does it take to process and ship my oder?
Every order is custom made and hand printed, so it takes a few days to process your order. Typically, it takes between 1-5 business days to process. During the holiday season and times of higher volume orders, processing can take up to 10 business days. Once your order has been processed, packaged and shipped, you will receive an email with your tracking information. After it has been shipped, it typically takes 1-5 business days for delivery for US customers. International orders can take up to 2 weeks. We do not have control over customs and how long it takes for your package to clear customs. Please refer to our shipping chart at the bottom of each page on the website for more details about transit times and shipping fees.
What is your return policy?
If you received your items and there was an error in how your design was printed and you are not satisfied, please let us know within 30 days of delivery. Because each order is custom made by hand and is unique to you, we cannot offer refunds. However, we are happy to send you a new item according to your specifications at no extra charge to you. If we sent you the wrong color or size by our mistake, we are also happy to remediate that. If you however, selected the wrong size or color option, we are not responsible. If you made an error in shipping details, we are not held responsible for inaccurate shipping information. Please ensure that you have the correct size and color information for your items and that you provide us with the correct shipping address to avoid potential discrepancies. To initiate an exchange request, please email: [email protected], along with your order information, within 30 days of delivery.
Why is my item a slightly different color than the product images?
While we make every possible effort to display an accurate representation of what the final product looks like, we cannot guarantee that each t shirt color will be the exact same hue as the product image. Colors on screen monitors can vary slightly from device to device, and each top is made by hand, therefore there will be some light variation in the physical product from the product images, though our product images are highly accurate and representative of our fabric colors and inks.